Policies

Ordering

All orders are shipped via UPS ground on business days (Monday to Friday) excluding holidays.  Signature upon delivery required, no exceptions.

Once your credit card has been processed by Picnic you will receive an email confirmation from us.  In general, orders are processed within 2 business days.  Once processed you should receive your order within 3-10 business days, depending upon your location.

All orders for local pickup will be available ONLY AFTER you have received a confirmation email from us stating that your order is ready for pickup.  Most local pickup orders will be available the same day, however you must call the store or wait to receive an email from us stating that your order is ready for pickup.

We are unable to ship to PO Boxes and military addresses.

Picnic is not responsible for delays in shipping or delivery due to uncontrollable events (ie. force of nature).

Picnic currently provides shipping to the United States and Canada only.

inventory

In the rare case of an inventory error that results in a customer ordering an item that is no longer in stock, the credit card used at checkout will be refunded the purchase price of the unavailable item, and the rest of the order will ship as-is. We are very sorry, but Picnic is unable to confirm all shortages with customers before shipping.

cancelling or editing existing orders

If you would like to edit or cancel an existing order placed on our website please contact us via email at orders@picnicbrooklyn.com . We will respond to your email within 2 business days to let know if we are able to accommodate your changes.

returns

Non-sale merchandise purchased online or in-store may be returned with receipt for store credit only within 14 days of receipt.  Store credit will reflect the item cost only, we will not credit the account for shipping costs incurred.

Picnic will only accept merchandise in new or unused condition. Clothing must contain all tags, shoes must be unworn and returned in boxes with all original packaging.

Sale merchandise, swimwear and underwear are FINAL SALE.  No returns or exchanges will be accepted.

Picnic is not responsible for return freight costs.  You may ship the package through any carrier however, we recommend packages be returned via traceable carrier and insured to the full amount of the merchandise.  We are not responsible for missing packages.  You may send return tracking information via email to orders@picnicbrooklyn.com .

Credits are issued within 7 business days of Picnic’s merchandise receipt.  You will receive your credit via email once it has been processed.  Picnic store credits are valid for one year after date of issue.

Returns should be sent to the following address:

picnic – website returns
192 amity street
brooklyn, ny 11201

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

privacy policy

Picnic takes your privacy seriously.  We will not sell, trade or rent your information to anyone.

Picnic does collect your personal information when you shop online and register with us.  This information will be used only by Picnic to inform you of new products, sales or events.

When you place your order at www.picnicbrooklyn.com we collect your information in order to communicate with you about your order.  We do not collect your name, email or any other information until you register or place an order with us.

Picnic WILL NOT release any information about you to other companies.  We only use the information that you provide for us to better learn about our own customers and help fulfill their requests.  To have your name removed from our email list at any time please send email to picnic@picnicbrooklyn.com .  Please provide us with the exact email address that you used to register your order with us and we will remove you from all further email communication.

security

We want you to enjoy a secure shopping experience at www.picnicbrooklyn.com .  We want to make sure that your credit card information is protected when you place an order with us and we therefore us a Secure Socket Layer (SSL) protocol to protect the security of your information.